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Terms of Service

Please read these terms carefully before using our services.

Effective Date: March 10, 2026 — Last Updated: March 10, 2026

1. Introduction & Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Yasin Serdar Saglam ("Service Provider", "we", "us", or "our"), a registered taxpayer operating from Spain, European Union.

By accessing our website at serdarsaglam.com, engaging our services, or making any payment, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use our services.

2. Service Provider Information

Legal Name: Yasin Serdar Saglam

Tax Jurisdiction: Spain, European Union

Status: Registered taxpayer under Spanish tax law (Agencia Tributaria)

Contact: bilgi@gizlimedya.com.tr

Website: serdarsaglam.com

3. Services

We provide digital marketing consulting, brand strategy, music industry consulting, web development, and related professional services. The specific scope, deliverables, and timeline for each engagement shall be agreed upon between the parties prior to commencement of work.

We reserve the right to modify, suspend, or discontinue any service at any time, with reasonable notice to active clients.

4. Payments & Invoicing

4.1 Payment Processing

All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. By making a payment, you authorize us to charge the specified amount to your provided payment method.

4.2 Tax Compliance

All payments are collected on behalf of Yasin Serdar Saglam as a registered taxpayer in Spain. Transactions are subject to applicable Spanish and European Union tax regulations, including but not limited to VAT (IVA) where applicable. All invoices issued are legitimate fiscal documents in compliance with Spanish tax law.

4.3 Invoices

Upon successful payment, you will receive an invoice detailing the services rendered, applicable taxes, transaction reference, and payment amount. This invoice constitutes a valid and legally binding fiscal document.

4.4 Currency & Fees

Prices are quoted in the currency specified at the time of purchase. Any currency conversion fees, bank charges, or intermediary fees incurred during payment are the responsibility of the Client.

5. Refund Policy

Refunds are strictly limited to the following circumstances:

Once a service has been delivered, commenced, or digital goods have been accessed, no refunds will be issued. By making a payment, you acknowledge and accept this refund policy. For full details, see our Refund Policy.

6. Dispute Resolution

In the event of any dispute, disagreement, or claim arising out of or in connection with these Terms or any payment made:

  1. Direct Communication First: The parties shall first attempt to resolve the matter amicably through direct communication via email at bilgi@gizlimedya.com.tr.
  2. Good Faith Negotiation: Both parties agree to engage in good faith negotiations for a minimum period of thirty (30) days before pursuing any formal action.
  3. No Unilateral Chargebacks: You agree not to initiate chargebacks, payment disputes, or reversals with your bank or payment provider without first contacting us and allowing a reasonable period (minimum 15 business days) for resolution.
  4. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Spain. Any formal disputes shall be subject to the exclusive jurisdiction of the courts of Spain.

Initiating a chargeback without prior good faith communication may be considered a breach of these Terms and may result in additional collection fees, service termination, and reporting to relevant authorities.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

8. Intellectual Property

All content, materials, strategies, and deliverables created by us remain the intellectual property of Yasin Serdar Saglam until full payment has been received. Upon full payment, ownership of agreed-upon deliverables transfers to the Client, unless otherwise specified in writing. We retain the right to use anonymized case studies and portfolio references.

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of the engagement. This obligation survives the termination of any service agreement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Yasin Serdar Saglam from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your breach of these Terms; (b) your use of our services; (c) any third-party claims related to content or materials you provided to us; or (d) any fraudulent or unauthorized payment activity.

11. Termination

We reserve the right to terminate or suspend services at any time if: (a) you breach these Terms; (b) payments are not received as agreed; (c) you engage in fraudulent or abusive conduct; or (d) at our reasonable discretion with appropriate notice. Termination does not relieve you of the obligation to pay for services already rendered.

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, or infrastructure failures.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with any specific service agreements, invoices, and our Privacy Policy and Refund Policy, constitute the entire agreement between the parties and supersede all prior communications, representations, and agreements.

15. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to this page with an updated "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the modified Terms.

16. Contact

For any questions regarding these Terms, please contact:

Yasin Serdar Saglam

Email: bilgi@gizlimedya.com.tr

Web: serdarsaglam.com