This policy outlines the conditions under which refunds may be issued.
Effective Date: March 10, 2026 — Last Updated: March 10, 2026
1. General Policy
All payments made to Yasin Serdar Saglam for professional services, digital products, or consulting are considered final and non-refundable once the service has been delivered, commenced, or digital content has been accessed. By making a payment, you acknowledge and agree to this refund policy.
Yasin Serdar Saglam is a registered taxpayer in Spain, European Union. All invoices issued are legitimate fiscal documents compliant with Spanish tax regulations. Each payment is legally taxed and recorded in accordance with applicable law.
2. Eligible Refund Cases
Refunds will only be considered in the following limited circumstances:
Duplicate Payments: If you were charged more than once for the same service due to a technical error
Incorrect Amount: If the charged amount differs from the agreed-upon price due to a processing error
Unauthorized Transaction: If a payment was made without the cardholder's authorization (subject to verification)
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
Services that have been partially or fully delivered
Consulting sessions that have taken place
Digital products or content that has been accessed or downloaded
Custom work or deliverables that have been commenced
Change of mind or dissatisfaction with results (services are provided on an "as-is" basis)
Failure to provide required information or materials by the Client, causing delays
Services cancelled after the agreed commencement date
Important: By completing a payment, you confirm that you understand and accept that refunds are not available for delivered or commenced services. This policy is clearly stated prior to payment and constitutes part of our Terms of Service.
4. How to Request a Refund
If you believe you are eligible for a refund under the conditions listed in Section 2, please follow these steps:
Include your full name, transaction date, amount charged, and a detailed explanation of the reason for your request
Attach any supporting documentation (e.g., bank statement showing duplicate charge, confirmation emails)
We will review your request and respond within 5–10 business days. If approved, the refund will be processed to the original payment method within 10–15 business days, depending on your financial institution.
5. Dispute Resolution — Contact Us First
We strongly encourage you to contact us directly before initiating any dispute or chargeback with your bank or payment provider. We are committed to resolving all payment-related matters through direct, good faith communication between the parties.
Why contact us first?
We can often resolve issues faster than your bank's dispute process
Chargebacks initiated without prior communication may be contested with full documentation
Unwarranted chargebacks may result in additional collection fees and service termination
We maintain complete records of all services, communications, and deliverables
6. Chargebacks & Unauthorized Disputes
If a chargeback or payment dispute is initiated without prior communication with us:
We reserve the right to contest the chargeback by providing evidence of service delivery, agreed terms, and payment authorization
We will provide all relevant documentation to Stripe and the card network, including proof of service, signed agreements, communications, and this refund policy accepted at the time of payment
Additional administrative fees may apply for processing fraudulent or unjustified chargebacks
Your access to our services will be immediately suspended pending resolution
Repeated fraudulent chargebacks may be reported to relevant authorities
7. Cancellation of Ongoing Services
For recurring or ongoing service engagements:
You may cancel future billing by providing written notice at least 15 days before the next billing date
No refunds will be issued for the current billing period
Any work completed up to the cancellation date remains billable
8. Partial Refunds
In exceptional circumstances, and at the sole discretion of Yasin Serdar Saglam, partial refunds may be considered for services that have been commenced but not substantially delivered. Partial refund amounts will be determined based on the proportion of work completed and resources allocated.
9. Governing Law
This Refund Policy is governed by the laws of Spain and the European Union. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Spain.
10. Contact
For refund inquiries or payment-related questions: